TERMS
Return & Exchange Policy
We want nothing more than you to be satisfied with our products. If you're not delighted with your purchase, here's how we can assist you:
Returns
You may return unused items within 14 days of purchase for a full refund. Items must be in their original, unopened condition.
Exchanges
We allow exchanges for sizing issues or defective items within 14 days of purchase, provided the item is unused and in its original condition. Discs are not available for exchange.
How to Initiate a Return or Exchange
To start a return or exchange, please email us at contact@populace.nyc with your order number and reason for return or exchange. We will guide you through the next steps.
Conditions for Returns and Exchanges
- Items must be unused and in their original packaging.
- Returns must be initiated within 14 days of purchase.
- We reserve the right to refuse returns or exchanges if the item does not meet these conditions.
Refunds
Refunds will be processed once the returned item is received and inspected. Please allow 4-6 business days for the refund to appear on your original payment method.
Contact Us
If you have any questions about our return and exchange policy, please reach out to us at contact@populace.nyc.
Privacy policy
Privacy Policy
Last Updated: June 2024
Welcome to populace.nyc. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information (through our ecommerce provider, Shopify). By using the Populace website, you consent to the data practices described in this statement.
Information We Collect
We collect personal information you provide when making a purchase or contacting us. This may include your name, address, email address, and payment details.
How We Use Your Information
We use your information to process orders, communicate with you about your purchase, and provide customer support. We may also send you promotional emails if you opt-in.
Sharing Your Information
We only share your information with trusted third parties (such as delivery companies to get you your order) who assist us in operating our website, conducting our business, or servicing you. These parties are obligated to keep your information confidential.
Your Choices
You can access, update, or delete your personal information by contacting us. You may also unsubscribe from promotional emails using the link provided in the emails.
Policy Changes
We may update this Privacy Policy from time to time. Updates will be posted on our website with the new effective date. Please review this Policy periodically for changes.
Contact Us
If you have questions about this Privacy Policy or our use of your information, please contact us at contact@populace.nyc
Shipping policy
Order Processing:
Please be aware that orders cannot be modified once they are placed and registered in our system. Most orders are processed and shipped within 1-2 business days of purchase. However, please allow up to 8-10 business days for processing, especially during promotional periods. All orders originate from the US, and delivery times depend on the chosen shipping method. Details are provided upon checkout.
Please contact us for further assistance at contact@populace.nyc.